Skip to content
Mackworth Overhead Lift Centre
A new standard in Dealer Support
DEALER PORTAL
Powered by Prism Healthcare Group
Home
Resource Library
Education
TX Ceiling Track Lift
CPP Portable Lift
CP Portable Lift
FSG Portable Gantry
Freeway Transactive Xtra
Ceiling Track System
Troubleshoot/FAQ
TX Adv Ceiling Track Lift
Ceiling Lift does not turn on
Ceiling Lift does not raise and lower – Up Inhibit
Ceiling Lift does not raise and lower – High Current
Ceiling Lift does not raise and lower – No Error Indication
Ceiling Lift does not raise and lower – No Limit Switch
Ceiling Lift LCD is not functioning
Ceiling Lift LED is not functioning
Ceiling Lift does not traverse
Ceiling Lift does not interact with auxiliary output products
CPP Portable Lift
Portable Lift Doesn’t Turn On
Portable Lift Doesn’t Raise and Lower – High Current
Portable Lift Doesn’t Raise And Lower – No Error Indication
Portable Lift Doesn’t Raise And Lower – No Limit Switch
Portable Lift Membrane Isn’t Functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
CP Portable Lift
Portable Lift does not turn on
Portable Lift does not raise and lower – High Current
Portable Lift does not raise and lower – No error indication
Portable Lift does not raise and lower – No Limit Switch
Portable Lift membrane is not functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
Transactive Extra Ceiling Track Hoist
CTH does not turn on
CTH does not raise and lower – Up Inhibit
CTH does not raise and lower – High Current
CTH does not raise and lower – No Error Indication
CTH does not raise and lower – No Limit Switch
CTH LCD is not functioning
CTH LED is not functioning
CTH does not traverse
CTH does not interact with auxiliary output products
ATP | CRT | SUPPORT
INSTALLER SUPPORT
Home
Resource Library
Education
TX Ceiling Track Lift
CPP Portable Lift
CP Portable Lift
FSG Portable Gantry
Freeway Transactive Xtra
Ceiling Track System
Troubleshoot/FAQ
TX Adv Ceiling Track Lift
Ceiling Lift does not turn on
Ceiling Lift does not raise and lower – Up Inhibit
Ceiling Lift does not raise and lower – High Current
Ceiling Lift does not raise and lower – No Error Indication
Ceiling Lift does not raise and lower – No Limit Switch
Ceiling Lift LCD is not functioning
Ceiling Lift LED is not functioning
Ceiling Lift does not traverse
Ceiling Lift does not interact with auxiliary output products
CPP Portable Lift
Portable Lift Doesn’t Turn On
Portable Lift Doesn’t Raise and Lower – High Current
Portable Lift Doesn’t Raise And Lower – No Error Indication
Portable Lift Doesn’t Raise And Lower – No Limit Switch
Portable Lift Membrane Isn’t Functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
CP Portable Lift
Portable Lift does not turn on
Portable Lift does not raise and lower – High Current
Portable Lift does not raise and lower – No error indication
Portable Lift does not raise and lower – No Limit Switch
Portable Lift membrane is not functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
Transactive Extra Ceiling Track Hoist
CTH does not turn on
CTH does not raise and lower – Up Inhibit
CTH does not raise and lower – High Current
CTH does not raise and lower – No Error Indication
CTH does not raise and lower – No Limit Switch
CTH LCD is not functioning
CTH LED is not functioning
CTH does not traverse
CTH does not interact with auxiliary output products
CTH does not raise and lower – Up Inhibit
Step
1
of
3
33%
Print out version available
here
In this scenario, the hoist LCD displays “Up Inhibit!” and the audible alarm will repeat 3 times every 3 seconds. The LED will show display a steady red.
Has the hoist been charged?
(Required)
Select Yes or No
Yes
No
The “Up Inhibit!” message means that the hoist is out of power and requires charging.
Allow the hoist to charge for 8hrs for full charge.
Traverse the hoist into the charging dock to begin charging.
The hoist LED will display a flashing orange and the LCD will indicate “Charging”
Has this resolved your issue?
(Required)
Yes
No
Is the hoist charging when docked in the charger?
(Required)
Select Yes or No
Yes
No
Traverse the hoist into the charging dock to test this function.
Check that the charging unit is turned on at the power supply.
The charging unit will display a steady green LED when turned on, or a flashing orange light when the hoist is charging.
If the unit flashes orange and shows the hoist is charging, allow to charge for 20 minutes and retest the function.
Has this resolved your issue?
(Required)
Yes
No
Is the charging unit cable damaged?
(Required)
Select Yes or No
Yes
No
Inspect the full length of the cable for damage such as exposed wires, cuts and burns.
Replace Charging Dock Assembly
See Spare Parts Manual for details on replacement parts.
Retest the function by operating the hand controls
See Charging Dock Testing Guide – Document No. 990SD-03
Charging Dock Test Guide
Has this resolved your issue?
(Required)
Yes
No
Is there any visible damage to the charging beak
(Required)
Select Yes or No
Yes
No
Visual damage includes exposed wires, cuts or burns
Replace Charging Beak Assembly
See Spare Parts Manual for details on replacement parts.
Retest the function by operating the hand controls
Has this resolved your issue?
(Required)
Yes
No
Allow the hoist to charge for 20 minutes
20 minutes will allow the hoist to charge sufficiently to power up.
After 20 minutes, retest the function by operating the hand controls.
Has this resolved your issue?
(Required)
Yes
No
See PCB & Battery Testing Guide – Document No. 990SD-15
PCB & Battery Testing Guide
Go to Top