Skip to content
Mackworth Overhead Lift Centre
A new standard in Dealer Support
DEALER PORTAL
Powered by Prism Healthcare Group
Home
Resource Library
Education
TX Ceiling Track Lift
CPP Portable Lift
CP Portable Lift
FSG Portable Gantry
Freeway Transactive Xtra
Ceiling Track System
Troubleshoot/FAQ
TX Adv Ceiling Track Lift
Ceiling Lift does not turn on
Ceiling Lift does not raise and lower – Up Inhibit
Ceiling Lift does not raise and lower – High Current
Ceiling Lift does not raise and lower – No Error Indication
Ceiling Lift does not raise and lower – No Limit Switch
Ceiling Lift LCD is not functioning
Ceiling Lift LED is not functioning
Ceiling Lift does not traverse
Ceiling Lift does not interact with auxiliary output products
CPP Portable Lift
Portable Lift Doesn’t Turn On
Portable Lift Doesn’t Raise and Lower – High Current
Portable Lift Doesn’t Raise And Lower – No Error Indication
Portable Lift Doesn’t Raise And Lower – No Limit Switch
Portable Lift Membrane Isn’t Functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
CP Portable Lift
Portable Lift does not turn on
Portable Lift does not raise and lower – High Current
Portable Lift does not raise and lower – No error indication
Portable Lift does not raise and lower – No Limit Switch
Portable Lift membrane is not functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
Transactive Extra Ceiling Track Hoist
CTH does not turn on
CTH does not raise and lower – Up Inhibit
CTH does not raise and lower – High Current
CTH does not raise and lower – No Error Indication
CTH does not raise and lower – No Limit Switch
CTH LCD is not functioning
CTH LED is not functioning
CTH does not traverse
CTH does not interact with auxiliary output products
ATP | CRT | SUPPORT
INSTALLER SUPPORT
Home
Resource Library
Education
TX Ceiling Track Lift
CPP Portable Lift
CP Portable Lift
FSG Portable Gantry
Freeway Transactive Xtra
Ceiling Track System
Troubleshoot/FAQ
TX Adv Ceiling Track Lift
Ceiling Lift does not turn on
Ceiling Lift does not raise and lower – Up Inhibit
Ceiling Lift does not raise and lower – High Current
Ceiling Lift does not raise and lower – No Error Indication
Ceiling Lift does not raise and lower – No Limit Switch
Ceiling Lift LCD is not functioning
Ceiling Lift LED is not functioning
Ceiling Lift does not traverse
Ceiling Lift does not interact with auxiliary output products
CPP Portable Lift
Portable Lift Doesn’t Turn On
Portable Lift Doesn’t Raise and Lower – High Current
Portable Lift Doesn’t Raise And Lower – No Error Indication
Portable Lift Doesn’t Raise And Lower – No Limit Switch
Portable Lift Membrane Isn’t Functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
CP Portable Lift
Portable Lift does not turn on
Portable Lift does not raise and lower – High Current
Portable Lift does not raise and lower – No error indication
Portable Lift does not raise and lower – No Limit Switch
Portable Lift membrane is not functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
Transactive Extra Ceiling Track Hoist
CTH does not turn on
CTH does not raise and lower – Up Inhibit
CTH does not raise and lower – High Current
CTH does not raise and lower – No Error Indication
CTH does not raise and lower – No Limit Switch
CTH LCD is not functioning
CTH LED is not functioning
CTH does not traverse
CTH does not interact with auxiliary output products
Ceiling Lift Doesn’t Raise and Lower – No Error Indication
Print out version available
here
In this scenario, the ceiling lift does not indicate an error while operating the hand controls.
Is the motor running?
(Required)
Select Yes or No
Yes
No
Operate the hand controls to activate the lift motor. If the motor is running, you can hear it rotating during operation.
If there is excessive wear from the frictional components, the teeth of the hub may become too warn and no contact is made between the motor gear shaft and the hub
Replace the warn component, usually the hub but may be the motor.
Has this resolved your issue?
(Required)
Yes
No
Are the motor wires connected to the toggle switch?
(Required)
Select Yes or No
Yes
No
Connect the motor wires back to the toggle switch. See image below.
Has this resolved your issue?
(Required)
Yes
No
Are the wires between the motor and toggle switch damaged?
(Required)
Select Yes or No
Yes
No
Inspect the condition of the wiring between the two components for any breaks, cuts or burns.
If damage is found on either the motor wiring or the toggle switch wiring, replace the damaged component
Has this resolved your issue?
(Required)
Yes
No
See Lift Motor Testing Guide – Document No. 990SD-08.
Lift Motor Testing Guide
Go to Top