Skip to content
Mackworth Overhead Lift Centre
A new standard in Dealer Support
DEALER PORTAL
Powered by Prism Healthcare Group
Home
Resource Library
Education
TX Ceiling Track Lift
CPP Portable Lift
CP Portable Lift
FSG Portable Gantry
Freeway Transactive Xtra
Ceiling Track System
Troubleshoot/FAQ
TX Adv Ceiling Track Lift
Ceiling Lift does not turn on
Ceiling Lift does not raise and lower – Up Inhibit
Ceiling Lift does not raise and lower – High Current
Ceiling Lift does not raise and lower – No Error Indication
Ceiling Lift does not raise and lower – No Limit Switch
Ceiling Lift LCD is not functioning
Ceiling Lift LED is not functioning
Ceiling Lift does not traverse
Ceiling Lift does not interact with auxiliary output products
CPP Portable Lift
Portable Lift Doesn’t Turn On
Portable Lift Doesn’t Raise and Lower – High Current
Portable Lift Doesn’t Raise And Lower – No Error Indication
Portable Lift Doesn’t Raise And Lower – No Limit Switch
Portable Lift Membrane Isn’t Functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
CP Portable Lift
Portable Lift does not turn on
Portable Lift does not raise and lower – High Current
Portable Lift does not raise and lower – No error indication
Portable Lift does not raise and lower – No Limit Switch
Portable Lift membrane is not functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
Transactive Extra Ceiling Track Hoist
CTH does not turn on
CTH does not raise and lower – Up Inhibit
CTH does not raise and lower – High Current
CTH does not raise and lower – No Error Indication
CTH does not raise and lower – No Limit Switch
CTH LCD is not functioning
CTH LED is not functioning
CTH does not traverse
CTH does not interact with auxiliary output products
ATP | CRT | SUPPORT
INSTALLER SUPPORT
Home
Resource Library
Education
TX Ceiling Track Lift
CPP Portable Lift
CP Portable Lift
FSG Portable Gantry
Freeway Transactive Xtra
Ceiling Track System
Troubleshoot/FAQ
TX Adv Ceiling Track Lift
Ceiling Lift does not turn on
Ceiling Lift does not raise and lower – Up Inhibit
Ceiling Lift does not raise and lower – High Current
Ceiling Lift does not raise and lower – No Error Indication
Ceiling Lift does not raise and lower – No Limit Switch
Ceiling Lift LCD is not functioning
Ceiling Lift LED is not functioning
Ceiling Lift does not traverse
Ceiling Lift does not interact with auxiliary output products
CPP Portable Lift
Portable Lift Doesn’t Turn On
Portable Lift Doesn’t Raise and Lower – High Current
Portable Lift Doesn’t Raise And Lower – No Error Indication
Portable Lift Doesn’t Raise And Lower – No Limit Switch
Portable Lift Membrane Isn’t Functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
CP Portable Lift
Portable Lift does not turn on
Portable Lift does not raise and lower – High Current
Portable Lift does not raise and lower – No error indication
Portable Lift does not raise and lower – No Limit Switch
Portable Lift membrane is not functioning
Charging System Fault
Motor Current Delta Exceeded
Motor Temperature Sensor Fault
Battery Voltage Delta Exceeded
Battery Temperature Sensor Fault
Transactive Extra Ceiling Track Hoist
CTH does not turn on
CTH does not raise and lower – Up Inhibit
CTH does not raise and lower – High Current
CTH does not raise and lower – No Error Indication
CTH does not raise and lower – No Limit Switch
CTH LCD is not functioning
CTH LED is not functioning
CTH does not traverse
CTH does not interact with auxiliary output products
Ceiling Lift doesn’t interact with auxiliary output products
Print out version available
here
In this scenario, the ceiling lift has power and performs the usual lifting and lowering actions, but does not interact with auxiliary products – (Powered Turntables and Powered H-Systems)
Is the handset damaged?
(Required)
Select Yes or No
Yes / Unsure
No
The handset auxiliary buttons or air tubes may be damaged/leaking.
See Handset Testing Guide – Document No. 990SD-04
Handset Test Guide
Has this resolved your issue?
(Required)
Yes
No
Is the auxiliary output cable connected to the PCB?
(Required)
Select Yes or No
Yes
No
Plug the auxiliary output cable back into the PCB
Has this resolved your issue?
(Required)
Yes
No
Is the auxiliary output cable damaged?
(Required)
Select Yes or No
Yes
No
Inspect the full length of the auxiliary output cable and connection points.
Replace the auxiliary output cable/beak assembly
Has this resolved your issue?
(Required)
Yes
No
See PCB and Auxiliary Port Testing Guide – Document No. 990SD-10.
PCB and Auxiliary Port Testing Guide
Go to Top